The Customer Experience Award™ is awarded to care providers who have achieved best-in-class customer satisfaction standards within their peer group.
From January 2015 to January 2016, Pinnacle Quality Insight, a nationally recognized customer satisfaction firm, interviewed the short-term residents at Pacific Care Center regarding their satisfaction levels.
Customers were asked to evaluate several aspects of their received services. From the results of these interviews, Pinnacle determined that, based on short-term resident responses, Pacific Care Center qualified for a Pinnacle Customer Experience Award™ in three specific service areas:
• Individual Needs
• Laundry Service
• Response to Problems